Terms & Conditions
Terms and Conditions
By using the theinsideman.co.uk website and purchasing the products available on it, you are agreeing to the following terms and conditions:
Orders may be made in the following ways:
Online through the website, www.theinsideman.co.uk
The Inside Man can also be contacted by
Phone: 07983 720 601 (Hours as above)
By placing an order online, providing the product is available this will be deemed an acceptance of your purchase of the product. If, for any reason, the product is unavailable we will inform you as soon as possible and will refund the purchase in full.
While every possible effort is taken to keep theinsideman.co.uk up to date sometimes products may not be available. If this is the case we will contact you as soon as possible and you will receive a full refund.
Payment online can be made with all major credit cards. Your details will be encrypted to add extra security.
All prices include V.A.T. at 20% where applicable and are as accurate as possible. If an error does occur we will contact you as soon as possible. You will then have the option to continue with the order or receive a full refund.
Delivery costs will be detailed before payment is completed.
Our standard delivery is £3.99 and any item in stock should arrive within 3 - 5 days (UK mainland addresses with the exception of the post codes below).
We now offer free standard delivery on orders over £50 although please also be aware that all activities, personalised items and those gifts which specify may take longer for delivery.
Our next day delivery is £6.99 (UK mainland addresses with the exception of the post codes below).
Where possible all orders placed on Monday to Friday before 1pm will be delivered next working day before 4pm to UK mainland addresses. Orders placed over the weekend will be despatched on Monday for Tuesday delivery. All goods should be delivered within 2 working days but we will not be liable for any loss caused to you by late delivery.
We now offer free next day before 4pm delivery to UK mainland addresses on all orders over £100 with the exception of the post codes below. Please also be aware that all activities, personalised items and those gifts which specify may take longer for delivery.
Some larger items where specified will be subject to a higher delivery charge.
All our next day deliveries are via courier and will therefore require a signature. Please specify if any alternative delivery arrangements are required. Please be aware that all activities, personalised items and those gifts which specify may take longer for delivery.
You will be sent an email when your order is despatched with a tracking number.
Next day delivery is not available for the following UK post codes so please allow 3 - 5 working days, the cost will be £14.99 although this will be higher for heavier items (Please note where possible this will be calculated at checkout but we may need to contact you to confirm an alternative delivery cost) :
Northern Ireland BT
Southern Ireland Dublin 1-24 Eire
Isle of Man IM
Isle of Wight PO30-33
HS 1-9, IV41-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Scottish Borders TD
AB37-38, AB41-56, IV1-37, IV63, PH15-26, PA21-35, PA37-40, FK19-21, PH49-50, IV40, IV52-54, PH30-41, KW1-14, PA36
Channel Islands JE,GY
We will provide a quote for International Delivery prior to despatch but please note he customer will be reposnsible for paying all customs fees or duties added.
The content of the website TheInsideMan.com, the software, design, and photography unless otherwise stated is owned or licensed by The Inside Man Ltd. and should not be used for any commercial use without our express consent.
Any trademarks relating to specific brands stocked by theinsideman.co.uk remain the property of their respective owners and we do not make any representation over them.
We may request personal information including but not limited to: Your name, shipping address, e-mail address, credit card number and expiration date.
All data is held in accordance with the 1998 Data Protection Act and our own internal security policy.
The information you provide may be used for the following purposes:
1.Carry out your order and any necessary fraud checks.
2.Contact you regarding the status of your order.
3.Enter you in any competitions, if you request.
4.Send you news from theinsideman.co.uk and to improve your shopping experience.
Your name and address will be used if applicable to confirm your order with your credit card company.
Your shipping details may be supplied to a third party in order to deliver your goods to you.
Your name and address will not be sold to mailing-list companies or shared with any other third parties.
We may share statistics with respectable business partners but we will not disclose identifying information about individual customers.
Refunds and Returns
TheInsideMan.com makes every effort to ensure the quality of the goods and services we provide. If however you wish to refund an item we aim to make the process as simple and as quick as possible.
These Terms do not affect your statutory rights.
If you wish to refund your purchase please return it within 30 days, with proof of purchase, in unused condition complete with all packaging and components. We will then refund the full price you paid for the item less postage and packaging.
Please note for all orders made in November and December the 30 days is extended until the end of January.
We will then refund the credit card used to purchase the goods as soon as possible and certainly no later than 30 days.
Certain products and services are not included in our returns policy, for example food and personalised items. These can only be returned if faulty. This does not affect your statutory rights.
Gifts returned with a gift receipt or purchased in our sale returned within 30 days can be exchanged for goods or a credit note for the receipt amount less postage and packaging.
We make every effort to guarantee the quality of the items we dispatch but if an item is discovered to be faulty we will refund the full cost. Please return it within 30 days and we will issue the refund to the credit card used for the purchase or provide a replacement as soon as possible.
All returned goods should be sent to:
The Inside Man Ltd.
5 St. Hughes Close,
London. SW17 7UE
Please contact us to inform us to expect your goods by any of the methods below:
Phone: 07983 720 601
Monday to Saturday 10-6 Sunday 11-5
We make every possible effort to keep the website content as accurate as possible. All descriptions and images are constantly checked. However, please do check all dimensions and colours stated and please contact us for precise details.
All website links provided by theinsideman.co.uk are provided for your interest and because we feel them to be relevant however we are not responsible for their content.
We may change or remove any part of the website at any time. We also reserve the right to amend the terms and conditions when required and therefore advise you to check them regularly.
theinsideman.co.uk is run by The Inside Man Ltd.
Registered Company Address: 30, Bellevue Road, London. SW17 7EF
Company Registration Number: 05283459
These terms and conditions were last updated on 01/01/2016