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Terms and Conditions

By using the TheInsideMan.Com website and purchasing the products available on it, you are agreeing to the following terms and conditions:


Ordering

Orders may be made in the following ways:

Online through the website, www.TheInsideMan.com

In person at our shop:

30, Bellevue Road,
London. SW17 7EF

Monday to Saturday 10-6
Sunday 12-4

The Inside Man can also be contacted by

Email: info@TheInsideMan.com
Phone: 0208 682 3834 (Hours as above)
Fax: 0208 682 0265

By placing an order online, providing the product is available this will be deemed an acceptance of your purchase of the product. If, for any reason, the product is unavailable we will inform you as soon as possible and will refund the purchase in full.

While every possible effort is taken to keep TheInsideMan.com up to date sometimes products may not be available. If this is the case we will contact you as soon as possible and you will receive a full refund.

Payment online can be made with all major credit cards. Your details will be encrypted to add extra security.

All prices include V.A.T. at 20% where applicable and are as accurate as possible. If an error does occur we will contact you as soon as possible. You will then have the option to continue with the order or receive a full refund.

Delivery costs will be detailed before payment is completed.

Our standard delivery is £4.99 to UK mainland with the exception of the post codes below.

Some larger items where specified will be subject to a higher delivery charge.

Where possible all orders placed on Monday to Friday before 1pm will be delivered next working day before 4pm to UK mainland addresses. Orders placed over the weekend will be despatched on Monday for Tuesday delivery. All goods should be delivered within 2 working days but we will not be liable for any loss caused to you by late delivery.

Please contact us to confirm availability and delivery time on specific items. All our deliveries are via courier and will therefore require a signature. Please specify if any alternative delivery arrangements are required. Please be aware that all activities, personalised items and those gifts which specify may take longer for delivery. We can deliver worldwide so contact us for a quote if you would like delivery outside the U.K.

If items do not arrive by the expected delivery time please contact us and we will ensure your order arrives as quickly as possible. Please allow enough lead-time when ordering in order to best avoid any disappointment or loss caused by late arrival.

You will be sent an email when your order is despatched with a tracking number.

Next day delivery is not available for the following UK post codes so please allow 3 working days. Delivery costs will also be as listed below.

£9.99
Northern Ireland BT
Southern Ireland Dublin 1-24 Eire
Isle of Man IM
Isle of Wight PO30-33
Scottish Offshore
HS 1-9, IV41-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Scottish Borders TD,GY
Scottish Mainland
AB37-38, AB41-56, IV1-37, IV63, PH15-26, PA21-35, PA37-40, FK19-21, PH49-50, IV40, IV52-54,
PH30-41, KW1-14, PA36

£14.99
Channel Islands JE,GY

The content of the website TheInsideMan.com, the software, design, and photography unless otherwise stated is owned or licensed by The Inside Man Ltd. and should not be used for any commercial use without our express consent.

Any trademarks relating to specific brands stocked by TheInsideMan.com remain the property of their respective owners and we do not make any representation over them.

TheInsideMan.com may request personal information including but not limited to: Your name, shipping address, e-mail address, credit card number and expiration date.

All data is held in accordance with the 1998 Data Protection Act and our own internal security policy.

The information you provide may be used for the following purposes:

1.Carry out your order and any necessary fraud checks.

2.Contact you regarding the status of your order.

3.Enter you in any competitions, if you request.

4.Send you news from TheInsideMan.com and to improve your shopping experience.

Your name and address will be used if applicable to confirm your order with your credit card company.

Your shipping details may be supplied to a third party in order to deliver your goods to you.

Your name and address will not be sold to mailing-list companies or shared with any other third parties.

TheInsideMan.com may share statistics with respectable business partners but we will not disclose identifying information about individual customers.


Refunds and Returns

TheInsideMan.com makes every effort to ensure the quality of the goods and services we provide. If however you wish to refund an item we aim to make the process as simple and as quick as possible.

These Terms do not affect your statutory rights.

If you wish to refund your purchase please return it within 30 days, with proof of purchase, in unused condition complete with all packaging and components. We will then refund the full price you paid for the item less postage and packaging.

Please note for all orders made in November and December the 30 days is extended until the end of January.

We will then refund the credit card used to purchase the goods as soon as possible and certainly no later than 30 days.

Certain products and services are not included in our returns policy, for example food and personalised items. These can only be returned if faulty. This does not affect your statutory rights.

Gifts returned with a gift receipt or purchased in our sale returned within 30 days can be exchanged for goods or a credit note for the receipt amount less postage and packaging.

We make every effort to guarantee the quality of the items we dispatch but if an item is discovered to be faulty we will refund the full cost. Please return it within 30 days and we will issue the refund to the credit card used for the purchase or provide a replacement as soon as possible.

All returned goods should be sent to:

Returns
The Inside Man Ltd.
30, Bellevue Road,
London. SW17 7EF

Please contact us to inform us to expect your goods by any of the methods below:

Email: info@TheInsideMan.com
Phone: 0208 682 3834
Monday to Saturday 10-6 Sunday 12-4 Fax: 0208 682 0265

We make every possible effort to keep the website content as accurate as possible. All descriptions and images are constantly checked. However, please do check all dimensions and colours stated and please contact us for precise details.

All website links provided by TheInsideMan.com are provided for your interest and because we feel them to be relevant however we are not responsible for their content.

We may change or remove any part of the website at any time. We also reserve the right to amend the terms and conditions when required and therefore advise you to check them regularly.

Thank you

TheInsideMan.com is run by The Inside Man Ltd.

Registered Company Address: 30, Bellevue Road, London. SW17 7EF

Company Registration Number: 05283459